Warranty / Returns
We truly hope that you are pleased with our products, however, if you are not satisfied with your purchase, we will be happy to exchange or refund any uninstalled products within 30 days of delivery! Please call us at 219-850-3278 and one of our Customer Service Specialists will be happy to help you. Please make us aware of your issue by calling, contacting us by email at firstname.lastname@example.org, or filling out the form at the bottom of this page.
Our return address is:
When we receive your package, one of our skilled return specialists will check in your package within 48 hours. You will receive an email or phone call letting you know the status of your return or exchange.
Some policies to keep in mind:
- All sales are final after 30 days from the delivery date.
- We Must be notified of your intent to return / exchange within 30 days of delivery.
- Holiday gifts purchased between November 14th and December 25th can be returned or exchanged until January 15th, or within 30 days of delivery (whichever is longer).
- All items must be brand new and uninstalled with all original packaging and accessories.
- Missing accessories or items that need to be repacked for resale may incur a 10% restocking fee.
- You are responsible for all shipping costs to return or exchange an item, please make sure you insure your package, as we are unable to refund or replace merchandise that is returned damaged, or even lost!
- When exchanging an item for one of greater cost, you are responsible to pay all shipping charges as well as any product price differences before the new product can be shipped out.
- Refunds for items or difference in exchanges will be issued in the form of your original payment and can take 7 to 10 days to credit into your account.
All of our products include a hassle free, lifetime warranty. If at any time the product becomes damaged, or begins malfunctioning you can return it to us for a replacement. We do require you to include a $7.95 Money Order for the shipping / handling of the replacements as well. (If you prefer, contact us to PayPal this money instead). Please ship to: